Política de envío

Shipping charges from Canada and United States are calculated at check out, along with other shipping service providers with rates of choice at check out. The additional delivery at check out are based on your location.  

For Example:

        Domestic - Canada Shipping Zone

  • Express shipping 1 to 2 business days 
  •   Standard shipping 3 to 9 business days 
  •   Standard shipping 3-9 business days                                                               

       

Order Tracking: Customers receive a shipment confirmation email with tracking number. 

Store Pick ups:We currently do not do store pickups due to lack of space until further notice. But We will personally deliver to you and or have your order be delivered to you by mail.

Order Fulfilment From Warehouse to Customer: 

  1. Deliveries Canadian Locals of Muskoka, Ontario  (Bracebridge, Huntsville, Port Sydney and Gravenhurst) Once your order is placed, reviewed and confirmed, it takes about 4 to 5 days of full production to be made then we personally deliver it to the post office by using your selected delivery provider choice from your check out. Once it's sent out, you will be given an order number to track your items. In some cases depending on order volume we will personally deliver your items to your door.
  2. Deliveries Canada Wide your order is placed, reviewed and confirmed, it takes about 4 to 5 days of full production to be made then we personally deliver it to the post office by using your selected delivery provider choice from your check out. Once it's sent out, you will be given an order number to track your items. We do not physically deliver in areas outside our local areas but your orders will be sent and delivered to you through mail.

    If you do encounter any problems or inquiries please feel free to contact us by email @ info@queen-of-art.ca or queenofarts1124@gmail.com. 

      

  3. Deliveries to United States once your order is placed, reviewed and confirmed, it takes about 4 to 5 days of full production to be made then we personally deliver it to the post office by using your selected delivery provider choice from your check out. Once it's sent out, you will be given an order number to track your items. We do not physically deliver in areas outside our local areas but your orders will be sent and delivered to you through mail. Depending on your area because it's out side Canada, it might take a little longer to be delivered to you. If you do encounter any problems or inquiries please feel free to contact us by email @ info@queen-of-art.ca or queenofarts1124@gmail.com. Due to our phone program, calls from outside Canada will not be accepted nor answered until further notice.   

Shipping Restrictions: Orders are not shipped on weekends or holidays due to couriers Canada and United States.  

Delays: Shipments may be delayed due to high order volume or poor whether conditions. 

Returns, Changes, and Cancellations: Customers can return products, exchange, or cancel their orders. To start any returns, exchanges and or cancel orders, please contact us via email to queenofarts1124@gmail.com (please review our return and refund policy, including terms of service policy). 

 

For any further questions, please don't hesitate to contact us at queenofarts1124@gmail.com